How long can you keep Turkish delights? How to store them?

Since Turkish delights are confectionery, they have a long shelf life. They can be kept for several weeks to several months if certain storage conditions are met :

         · Store the Turkish delights in an airtight container at room temperature

         · Avoid the refrigerator at all costs. Long exposure to cold can affect the shelf life of the lukums.

         · Avoid heat sources such as radiators and ovens. Significant temperature variations affect the shelf life of Turkish delights and their taste qualities.

What is the use-by date of your products?

Our products do not have a shelf life but after several months (about 4 to 12 months depending on the variety), our products can gradually lose their taste flavors.

Do you provide delivery? What is the delivery time.

Hibisway does not directly ensure delivery, once your order has been prepared Hibisway entrusts your parcels to a very wide choice of carriers, so that each customer can find the carrier of their choice and the nearest parcel relay possible for customers opting for parcel relay delivery.

What are your delivery times?

Please note that these deadlines do not take into account the preparation time and the delivery time.

The delivery time depends on the chosen carrier, the delivery times announced as an indication (non-contractual except Chronopost 24/48 hours) are 3 to 4 working days (excluding weekends and public holidays). It may be that the delivery is a little faster, and in rarer cases a little longer.

The carriers' indicative period starts from the moment the parcel is picked up in the transport network and not from the time Hibisway is deposited with the carriers.

It's been 4 days since I received my package yet, what should I do?

First of all, check on the website of the chosen carrier with your tracking number the status of the delivery of your package. It is possible that the email or text message informing you of the availability of your parcel in the relay has not reached you. If the status of the package is still on its way, you will have to wait a little longer.

Please note that as soon as a parcel is delayed, the carriers are contacted by our teams.

However, you can always contact us via the contact form in your customer area or by whatsapp.

Where are you located? Do you have a shop where you can pick up or choose your products?

We are based in the island of France but Hibisway only sells online at the moment. If things change, you will be informed through our newsletter.

Are payments secure?

Yes, all our payments are secured through Stripe, one of the most secure payment systems in the world, as well as PayPal, whose reputation is just as reliable among current payment methods.

Where do your loukoums come from? How are they produced?

Our Turkish delights are made in our workshops in Turkey, where the know-how in this field is unrivalled. The loukoums are of traditional and artisanal design, which explains why the shape and size of the loukoums can vary very significantly according to your orders.

Do you use glucose syrup in your products? And do you use gelatin?

Our loukoums are made in the traditional way with the original recipe of loukoum, that is to say : sugar, water, and corn starch.

They do not contain gelatin or glucose syrup.

Are your products gluten-free?

The classic Turkish delights, fingers and squares are gluten-free (except for those containing Kadayif, which is made from wheat)

As for " sarma " products, all those containing biscuits, or Kadayif contain gluten.

As our workshops regularly use gluten-based products, it is possible that traces of gluten may be present in our products.

Is it possible to personalise the discovery boxes and other?

No, unfortunately for reasons of productivity and deadline, the boxes already composed cannot be customized. However, you have to choose 3 varieties of your choice with the "box to compose" offer

I didn't receive a confirmation email after making the payment.

First of all, remember to check that the confirmation email is not in the spam folder, if it is not present, check in your customer area that the address you have entered is the correct one. If the address is correct, contact us by messaging or whatsapp so that we can redirect you to our technical service.

Is there a special recommendation for products in winter?

Products in winter can arrive cold and therefore a little firmer due to the low outside temperatures. Don't worry, they'll get all their softness back in the heat.

In order for the loukoums to regain their suppleness, it is recommended to let the loukoums rest for a few hours at room temperature before eating them

What allergens are present in your products?

Our workshops working with a wide range of allergen products are likely to be found in each of the products, including :

Milk, pistachio, hazelnuts, peanuts, almonds, gluten, sesame, walnuts.

As our workshops regularly use gluten-based products, it is possible that traces of gluten may be present in our products.

I want to place an order for an event, how many days do I have to book in advance?

Although 95% of orders arrive within 2-5 days, we recommend that when you are planning exceptional events, order ten days in advance, in order to protect yourself from any hazards.

Are your loukoums industrial or artisanal?

All our products are handcrafted, although some tasks are used to facilitate some very physical tasks, the whole manufacturing is done in an artisanal and traditional way.

Our products are made by hand, for this reason, you can find a difference in the cutting according to your orders.

Is there a referral program? How do I sponsor someone?

All you have to do is go to your customer area, once your first order has been placed, an icon for the referral will appear on your customer account.

How does sponsorship work?

When you refer a loved one, they receive €5 for their first order (1storder minimum of €20 for the referral to be validated).

Once the order has been validated and shipped, the referrer receives a €5 discount code for their next order.

For each registered referral, the referrer also receives a bonus for registration.

Please note that referrers accumulate a reward on their referrals' purchases for 2 years

Rewards are in the form of loukiz that can be converted into discount vouchers.

Is it possible to personalise the discovery boxes and other thematic boxes? I don't like this or that product, can you take it out of the box?

No, unfortunately for reasons of organization and deadline, the boxes already composed cannot be personalized.

For this reason, we have created boxes for those who wish to compose their boxes with the perfumes of their choice.

How long does it take to process my order?

Your order will be processed as soon as possible. Once your order has been placed, depending on the order schedule and order flow on the day of your purchase, your order is usually processed the same day or the next day.

It should be noted that this period does not take into account the unemployed.

During peak periods, we plan extended working hours so that there is no impact on preparedness. However, if there is too much order flow, the preparation time may be slightly longer.

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